PRIVACY POLICY

Privacy Policy for Visiondrishti.com & Mobile App

Effective Date: October 1, 2024

At Vision Drishti Eyewear, your privacy is important to us. This Privacy Policy applies to our website (Visiondrishti.com) and our mobile application (Vision Drishti Eyewear). It explains how we collect, use, disclose, and protect your personal and sensitive information when you interact with our website or app, make a purchase, or contact us.

1. Information We Collect

We may collect the following types of information:

a. Personal Information
When you create an account, place an order, or contact us, we may collect personal details such as:

Name
Email address
Phone number
Shipping and billing address
Payment information

b. Eyeglass Power Information
To fulfill your eyewear orders, we may collect your eyeglass power data. This data is considered sensitive and is handled with the highest level of confidentiality.

c. Non-Personal Information
We may also collect non-identifying data such as:

IP address
Browser type
Device information
Website and app usage behavior (through cookies or analytics tools)

2. How We Use Your Information

We use your information for the following purposes:

To process and fulfill orders
To communicate about your account, orders, or support inquiries
To securely handle eyeglass power information for order fulfillment only
To improve our website, app, and services
To send promotional emails and newsletters (with opt-out options)
To analyze website and app usage and performance

3. Sharing Your Information

We do not sell or rent your personal or eyeglass power data. However, we may share your data with:

Trusted Service Providers: Third-party vendors involved in payment processing, product delivery, and technical operations who are contractually bound to protect your data.
Legal Authorities: If required by law or to protect our rights, privacy, safety, or property.

4. Eyeglass Power Information Handling

Eyeglass power data collected for optical products is:

Used solely to fulfill your order and provide customer support
Stored securely and never shared for marketing purposes
Not communicated through WhatsApp or any platform restricted under WhatsApp’s Commerce Policy
Processed only with your explicit consent

By submitting your eyeglass power information, you agree to our use of this data in accordance with this Privacy Policy.

5. Communication Policy

We do not provide medical advice or handle prescription communications via WhatsApp or any messaging platform that restricts medical or healthcare content. All sensitive communications take place via our website, mobile app, or secure email.

6. Mobile App Permissions

Our mobile application may request access to:

Camera – for capturing images during file uploads (e.g., eyeglass power upload)
The app may allow users to select files, images, or documents from their device for upload when requested by the user.

These permissions are used only for the functionality requested by the user and are not used for advertising or any other purposes.

7. Data Security

We implement reasonable physical, electronic, and administrative safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of online transmission is 100% secure.

8. Your Rights

You have the right to:

Access or request a copy of your personal information
Update or correct your data
Request deletion of your data
Withdraw consent for data processing
Opt out of marketing communications at any time

9. Data Retention

We retain your personal and eyeglass power information only as long as necessary for order fulfillment, legal compliance, or customer support purposes. After that, your data is securely deleted.

10. Data Deletion Request

At Vision Drishti Eyewear, we respect your privacy. If you would like to request the deletion of your personal information from our systems, please follow the steps below.

How to Request Data Deletion
You can submit a data deletion request by email or contact us form:

Email: Send a request to sales@visiondrishti.com
Contact Form: Submit your request through the Contact Us form available on our website or mobile application.

Required Information
To process your request efficiently, please include:

Full Name
Email Address (used on our website/app)
Specific data you wish to delete (if applicable)

What Happens Next?

We will acknowledge your request within 7 working days.
If additional verification is needed, we may contact you.
Once confirmed, your data will be deleted in accordance with applicable laws.

Important Notes
Certain data may be retained if required by law or for legitimate business purposes (e.g., transaction records). Retained data will not be used for marketing or unrelated purposes.

11. Cookies & Analytics

Our website and app may use cookies and analytics tools such as Google Analytics to understand usage patterns, improve performance, and enhance user experience. You may accept or decline cookies through your browser settings. Declining cookies may limit certain website functionalities.

12. Third-Party Links

Our website or app may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies separately.

13. Children’s Privacy

Our website and app are not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have received data from a child under 13, we will promptly delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review the policy periodically.